I received the Certified Administrative Professional (CAP) certification in 2005. I re-certified for CAP and achieved an Organizational Management (OM) certification in 2015 demonstrating current and advanced knowledge and skills. The CAP and OM are recognized college-level certifications via the International Association of Administrative Professionals (IAAP).
COMING SOON: Advanced Social Media Advertising Certification
OM includes general management theories and the following:
- Organizational Planning Critical thinking and decision making
Strategic business planning
Communicating mission and values
- Advanced Communication
Nonverbal, verbal, and written
Legal issues applicable to communication
Professional protocol in communication
- Advanced Administration
Mentoring and training
Delegating and empowering
- Team Skills
Team building and leading
Group problem solving
Resolving conflictConducting meetings
CAP Body of Knowledge
- Organizational Communication
- Business Writing and Document Production
- Technology and Information Distribution
- Office and Records Management
- Event and Project Management
- Human Resources
- Financial Functions
I am a 1999 graduate of AssistU with the UVA certification level. AssistU is the premiere training organization for virtual assistants. I chose AssistU for training because of the commitment to high standards in business which is mirrored in the upstanding and supportive community. I remain connected to the organization and community for those same reasons.
I continue to invest in personal and professional growth. In 2015 I attended Brendon Burchard’s Experts Academy where I learned how to create, market, and sell knowledge-based products and services on the Internet.
I also hired a high performance coach from the Burchard organization in 2015. As a result of this coaching, I learned additional tools for improving performance in both personal and professional endeavors. These investments have fine-tuned my service to my clients even further.